1 Introduction
99xxo (referred to as "we" or "the platform") takes your privacy seriously. This Privacy Policy explains what information we collect, how it is used, and how we keep your data secure.
By using the 99xxo website, mobile app, or any related services, you are considered to have agreed to this Privacy Policy. Please read it carefully before using our platform for the first time.
Key Points: 99xxo complies with international data protection standards. Our Privacy Policy is aligned with GDPR principles and we are committed to safeguarding the interests of our users.
2 Data Collection
99xxo collects two types of information — what you provide directly, and what is automatically collected while you use our services.
Information you provide directly:
- Full name, email address, mobile number, and date of birth
- Residential address and country
- National ID or passport details (for KYC verification)
- Payment method details (Mobile Banking number, Nagad number, etc.)
- Content of communications with the support team
Automatically collected information:
- IP Address & Device Type
- Browser and operating system information
- Which pages you visited on the site and for how long
- Game session data and betting history
- Transaction date, time & amount
| Data Type |
Reason for collection |
Retention period |
| Identity Information |
Account Verification & KYC |
5 years after account closure |
| Financial Information |
Transaction Processing |
7 years for legal requirements |
| Gaming Data |
Service improvement & responsible gaming |
While the account is active |
| Technical Data |
Security & Fraud Prevention |
90 days |
3 Data Usage
99xxo uses your information only for specific, legitimate purposes. Your data will never be used for anything beyond those purposes without your consent.
- Account Management: To facilitate registration, login, KYC verification, and account security.
- Service delivery: To manage games, process bets, and complete payments.
- Contact: To send important updates, security alerts, and transaction confirmations.
- Promotional Messages: To inform you of offers, bonuses, and promotions, where you have given your consent.
- Responsible Gaming: To monitor gaming behavior and identify signs of problem gambling.
- Legal Obligation: To retain and provide required information in compliance with regulatory directives.
- Fraud Prevention: To detect suspicious activity and protect the platform and its users.
Important: Your information is never sold to advertisers. You can opt out of marketing communications at any time.
4 Data Retention & Security
99xxo stores your data on secure servers and uses multi-layered security measures to prevent unauthorized access.
- Encryption: All sensitive data is stored with AES-256 encryption.
- Access Control: Only authorized personnel can access the required information.
- Firewall Protection: Advanced firewall and intrusion detection systems are active.
- Regular Audits: Regular system audits conducted by third-party security experts.
- Backup: Regular backups are maintained to protect against data loss.
Your data may be stored on servers in the country where 99xxo's data centers are located. Regardless of where it is stored, the same high standard of security is always maintained.
In the Event of a Data Breach: In the event of a security breach, 99xxo will notify affected users and the relevant authorities within the legally required timeframe.
5 Data Sharing
99xxo does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:
- Payment Processors: Approved payment gateways including Mobile Banking, Nagad, and Rocket receive only the information necessary to complete a transaction.
- KYC Provider: Only the minimum necessary data is shared with approved third parties for identity verification.
- Legal Authorities: When required by a court order, regulatory body, or national security need.
- Corporate Transactions: In the event of an acquisition or merger involving 99xxo, this Privacy Policy will remain in effect.
Third-Party Obligations: All third parties we work with are required to comply with strict data protection agreements. They may not use your information for any other purpose.
6 Cookie Policy
99xxo uses cookies and similar technologies to enhance your experience and ensure the site functions properly.
Cookies we use:
- Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
- Performance Cookies: To analyze how well the site is performing.
- Functional Cookies: To remember your preferences and language settings.
- Marketing Cookies: To show relevant promotions — based on your consent.
You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site.
7 Your Rights
As a 99xxo user, you have several important rights over your own personal data:
- Right to Access: You can find out what information we hold about you.
- Right to rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request the deletion of your data in specific situations.
- Right to Restrict Processing: You may request to restrict the processing of your data in certain circumstances.
- Data Portability: You can export your data in a machine-readable format.
- Right to Object: You may object to the use of your data for marketing or profiling purposes.
- Withdrawal of consent: You may withdraw any previously given consent at any time.
To exercise your rights: Contact us via the support page or directly. We aim to respond within 30 days.
8 Security Measures
99xxo employs multiple layers of security to protect your account and personal information:
- Two-Factor Authentication (2FA): OTP verification for an added layer of security at login.
- Unusual Login Alert: Instant alerts for logins from new devices or unrecognized locations.
- Session timeout: Automatic logout after a period of inactivity.
- Password Hashing: Passwords are never stored in plain text — only encrypted hashes are kept.
- DDoS Protection: Advanced technology is used to protect against server attacks.
You also play a role in keeping your account safe — use a strong password and never share your login credentials with anyone.
9 Child Protection
99xxo is strictly not intended for users under the age of 18. We do not knowingly collect personal information from minors.
- Age verification is completed at the time of registration.
- Accounts suspected of belonging to a minor will be suspended immediately.
- If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately.
For Parents and Guardians: If your child has accidentally used 99xxo, please contact our support team right away. We will act promptly.
10 Policy Changes
99xxo may update this Privacy Policy at any time. When changes are made:
- The date of the latest update will be displayed on this page.
- You will be notified of significant changes via email or push notification.
- Continued use of our services after any changes takes effect constitutes acceptance of the updated policy.
We recommend checking this page periodically for any updates.
11 Contact
For any questions, requests, or complaints regarding our Privacy Policy, please contact our support team:
- Email: [email protected]
- Response time: Typically within 2 business days.
- Data Protection Requests: Processed within 30 days.